Refund & Return Policy

1. Our 30-Day Return Policy

We offer a 30-day return window. If 30 days have passed since your order was delivered, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the exact same condition that you received it. It must also be in the original packaging with all factory seals intact.

Hygiene Exception: Because skincare products are personal hygiene items, we cannot accept returns on cleansers or serums that have been opened, unsealed, or tested. This is for the safety and health of all our customers.

2. Subscription Cancellations & Refunds

Our core system, the Clear Skin Routine, is offered as a recurring subscription to ensure you never run out of your essential products.

• Canceling a Subscription: You can cancel or pause your subscription at any time by logging into your customer portal or emailing us at [email protected].
• Renewal Refunds: You must cancel before your next billing date. Once a subscription renewal has been billed and the fulfillment process has started, we cannot cancel or refund that specific shipment. You may still return the unopened package under our standard 30-day return policy.

3. Damaged, Defective, or Incorrect Items

We hold our manufacturing and fulfillment partners to the highest standards. However, if your order arrives damaged, defective, or if you received the wrong item, we will fix it immediately at no cost to you.

Please email [email protected] within 48 hours of delivery and include:

1. Your order number.
2. A clear photograph of the damaged product and the shipping box.
3. A brief description of the issue.

We will immediately review your claim and send a free replacement or issue a full refund.

4. How to Initiate a Return

To start a return, please follow these steps:

1. Email Us: Send an email to [email protected] with your order number and the reason for your return.
2. Get Authorization: Our team will review your request. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and the exact shipping address for our returns warehouse. Please do not send your purchase back without authorization.
3. Ship the Item: Safely pack the items. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refund Processing & Timelines

Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the product.

• Approval: If approved, your refund will be processed immediately.
• Timeline: A credit will automatically be applied to your credit card or original method of payment. Please allow 5 to 10 business days for your bank or credit card company to officially post the refund to your account.

6. Late or Missing Refunds

If you have not received a refund after 10 business days, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is cleared.
4. If you have done all of this and you still have not received your refund, please contact us at [email protected].